Tech Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We offer a one–hour response time warranty for every ticket or email that you send to our client care staff. We’ll quickly answer all the common queries and forward the case to our server administrators in case any further assistance is required. If you order the Managed Services package, we will execute any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service
  • An Excellent Customer Support Service

  • Should you require any help using the Web Site Control Panel or with any of the applications that we’ve installed on the server for you, do get in touch with the client support team at any time through the ticketing system. Also, in case you require assistance administering your server, you can order the Managed Services package, that includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting services, data backup disk space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan includes our charge–free Web Site Control Panel, which boasts a detailed knowledge base plus a selection of step–by–step video tutorials. Whenever you need assistance working with the Web Site Control Panel, just click on the Help or Videos buttons in the upper right corner.