If you’ve ever got any enquiries associated with your web hosting package or if you experience a problem with your websites, you’ll have to get in touch with the web hosting provider’s client support team. It may not make any difference how fast they’ll reply if you’ve got a general inquiry, but an issue such as an ill-implemented software app update, for example, may result in your site becoming broken or unavailable online. And the longer you wait for the support team to get back to you, the longer the site will be down. In case you offer goods or services online, any downtime will negatively affect your website and you can lose existing or prospective clients. A lot of web hosting providers, primarily resellers, respond to emails and support tickets within twenty four hours, but in the e-world that’s way too long, as clients will hardly ever come back to a website that isn’t functioning correctly for a long period.

One-Hour Response Guarantee in Website Hosting

Our website hosting plans feature a sixty-minute reply time guarantee, which means that regardless of what enquiry or predicament you might have, we will always be there to lend a hand. As a matter of fact, it seldom takes more than half an hour to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our help desk support team representatives are available 24x7, even on national holidays and weekends, which implies that you will receive prompt help anytime you need it. We know precisely how priceless time can be, so by the time we reply to your email or trouble ticket, we will have explored the matter and, if we haven’t found a solution, we will give you more details about what you need to do on your end, when the circumstances necessitate this. With our support services, you can be certain that there will be somebody to lend you a hand straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our prompt support service. You will get a response to any trouble ticket opened from the web hosting Control Panel or email sent to our technical and customer support team in less than 60 minutes. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes considerably less time to investigate and resolve a problem. We will give you more info in case the solution involves something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be absolutely the same and given that our support team will be at your disposal 24/7/365, you’ll receive prompt help for practically any billing, general or technical issue regardless of what time it is.