There are several ways to contact the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a ticketing system. It’s the easiest form of communication for different reasons. If no customer support team representative is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. Additionally, you can copy/paste extensive bits of information without worrying about typographical mistakes, and if a given issue needs more time to be resolved or a number of responses must be exchanged, all the info will be in the exact same place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which suggests that if you need to provide information or to adhere to directions, you’ll need to use at least 2 separate admin interfaces and this number can increase in case you wish to administer a couple of domain names. Additionally, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with plenty of other hosting providers, the support ticket system that we are using with our website hosting plans is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to remember different sign-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, in case you’ve got a query or come across a challenge, you can contact our customer care team members immediately. Our system includes an intelligent search functionality. This implies that even in case you’ve posted loads of tickets through the years, you’ll be able to find the one that you need without any difficulty. Furthermore, you can read knowledge base hints on resolving commonly experienced problems.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated plans, which implies that you will not require an additional support platform to contact our client care staff – you can do this on the spot in the event that you stumble upon a problem. Submitting a new ticket takes several clicks and finding an older one is just as simple. Using our smart search filter, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any moment in time as our technical support staff representatives are on duty 24x7 and answer in no more than 60 minutes, even though it seldom takes this much to get a reply. With the Hepsia Control Panel, you will have everything in a single place and you can forget about having to use two or more platforms to troubleshoot a simple issue.