Being able to contact your website hosting provider if you have any sort of questions or encounter any troubles is important and how fast they'll answer and take action can be crucial, particularly if your website is business-oriented, as more downtime often means losing potential customers. The support options are also an easy way to identify actual providers from resellers. The latter in most cases answer only to emails or support tickets and you will need to wait for a whole day or even more in order to receive a reply. If the issue needs a few replies, you may end up losing days in order to get a simple problem fixed. With a genuine and reputable web hosting company, you'll be in a position to get in touch with the support team at any time and get a timely reply whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance without delay, that's why our website hosting services come with 24/7 technical support along with various ways of communication. If you don't have an account yet, you can easily phone us or come on our live chat and speak with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up getting a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it requires further investigation. Unlike the vast majority of providers that you can find today, we answer to all tickets within one hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you buy a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and general questions. Our agents can help you choose the ideal plan or offer you info about our servers, so as to verify whether the system requirements for your websites are met. If you're a current client, you can also get in touch with us via e-mail or via our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that when you use any of these 2 ways of correspondence, you will get a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other service providers, even large ones, you are able to compare the reply time considering that it usually takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we provide features 24/7 customer and technical support, so if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us anytime, even weekends and holidays. For your convenience, we offer different means of communication - phone support with several local numbers around the world, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it is much easier to track what's going on. The maximum warranted response time for all of the email messages and tickets is sixty minutes, but it rarely takes that long to get help. When you obtain the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server from us, you can get in touch with us at any time using several channels and the max time that you'll have to wait for a response is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you'd like to find out about our hosting services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in different countries around the world. In case you need support for third-party software that you are unable to set up or operate properly, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.